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FAQ

  • 1. Why can't my photo frame send photos through the app?
    * Please check whether there is a network failure or disconnection between the application and the photo frame.
  • 2. Why can't my photo frame receive photos from emails?
    *Check whether the size of the photo or video exceeds the limit of the mailbox. *Check if there is a network failure.
  • 3. Why can't my photo frame connect to WiFi?
    *The photo frame only supports 2.4GHZ WiFi network. *If you have a dual-band router, please contact us to check how to switch to 2.4GHz WiFi. *Please make sure you have entered the correct password.
  • 4. Why can't I send photos through the app or email after I use it for a period of time?
    If there is no problem with the frame, go to settings to check if the storage of wireless data is exhausted. If so, please contact our customer service team to upgrade cloud storage.
  • 5. Why can't I send music files to my photo frame via App or email?
    Music files can only be sent to the photo frame via SD card.
  • 6. How do I turn off the automatic brightness adjustment function?
    The screen brightness is automatically adjusted by the light sensor. If the brightness does not meet your requirements, please go to "Settings"> "Frame"> "Display" to disable the "Auto Brightness" option, and then adjust the brightness manually.
  • 7. How to set the location information of the photo frame?
    The photo frame does not have GPS, but the photo frame will obtain location information after connecting to WiFi, and the time and time zone will be automatically calibrated.
  • 8. Why is the storage space of my photo frame less than 16GB?
    Because the photo frame has a part of the system storage space, it takes up storage space.
  • 9. What should I do if the photo frame is stuck?
    (1) Please press and hold the power button for 5 seconds to force shutdown. (2) Please unplug the power adapter, and then plug in the power adapter again to restart the photo frame.

Digital Photo Frame 

  • 1. Why can't my photo frame send photos through the app?
    * Please check whether there is a network failure or disconnection between the application and the photo frame.
  • 2. Why can't my photo frame receive photos from emails?
    *Check whether the size of the photo or video exceeds the limit of the mailbox. *Check if there is a network failure.
  • 3. Why can't my photo frame connect to WiFi?
    *The photo frame only supports 2.4GHZ WiFi network. *If you have a dual-band router, please contact us to check how to switch to 2.4GHz WiFi. *Please make sure you have entered the correct password.
  • 4. Why can't I send photos through the app or email after I use it for a period of time?
    If there is no problem with the frame, go to settings to check if the storage of wireless data is exhausted. If so, please contact our customer service team to upgrade cloud storage.
  • 5. Why can't I send music files to my photo frame via App or email?
    Music files can only be sent to the photo frame via SD card.
  • 6. How do I turn off the automatic brightness adjustment function?
    The screen brightness is automatically adjusted by the light sensor. If the brightness does not meet your requirements, please go to "Settings"> "Frame"> "Display" to disable the "Auto Brightness" option, and then adjust the brightness manually.
  • 7. How to set the location information of the photo frame?
    The photo frame does not have GPS, but the photo frame will obtain location information after connecting to WiFi, and the time and time zone will be automatically calibrated.
  • 8. Why is the storage space of my photo frame less than 16GB?
    Because the photo frame has a part of the system storage space, it takes up storage space.
  • 9. What should I do if the photo frame is stuck?
    (1) Please press and hold the power button for 5 seconds to force shutdown. (2) Please unplug the power adapter, and then plug in the power adapter again to restart the photo frame.

Mini Projector O1

  • 1. Why can't my photo frame send photos through the app?
    * Please check whether there is a network failure or disconnection between the application and the photo frame.
  • 2. Why can't my photo frame receive photos from emails?
    *Check whether the size of the photo or video exceeds the limit of the mailbox. *Check if there is a network failure.
  • 3. Why can't my photo frame connect to WiFi?
    *The photo frame only supports 2.4GHZ WiFi network. *If you have a dual-band router, please contact us to check how to switch to 2.4GHz WiFi. *Please make sure you have entered the correct password.
  • 4. Why can't I send photos through the app or email after I use it for a period of time?
    If there is no problem with the frame, go to settings to check if the storage of wireless data is exhausted. If so, please contact our customer service team to upgrade cloud storage.
  • 5. Why can't I send music files to my photo frame via App or email?
    Music files can only be sent to the photo frame via SD card.
  • 6. How do I turn off the automatic brightness adjustment function?
    The screen brightness is automatically adjusted by the light sensor. If the brightness does not meet your requirements, please go to "Settings"> "Frame"> "Display" to disable the "Auto Brightness" option, and then adjust the brightness manually.
  • 7. How to set the location information of the photo frame?
    The photo frame does not have GPS, but the photo frame will obtain location information after connecting to WiFi, and the time and time zone will be automatically calibrated.
  • 8. Why is the storage space of my photo frame less than 16GB?
    Because the photo frame has a part of the system storage space, it takes up storage space.
  • 9. What should I do if the photo frame is stuck?
    (1) Please press and hold the power button for 5 seconds to force shutdown. (2) Please unplug the power adapter, and then plug in the power adapter again to restart the photo frame.

WIFI Projector O7

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